Terms & Conditions
Viral Events AE (operated by Afro Melanin). By sending a booking request you agree to these terms.
1. How booking works
- Choosing a package and dates sends us a booking request. It is not yet a confirmed booking, and no payment is taken at this stage.
- We review each request to confirm that we can deliver and, where requested, provide an operator on your dates. We may ask you for more information before deciding.
- If we approve your request, we send you a payment link. Your dates are held for 24 hours (or until your event starts, if sooner). If payment is not received in that time, the hold is released.
- Your booking is confirmed only once full payment is received. Only then are your dates blocked in our calendar.
- We may decline a request at our discretion, for example if we cannot staff or deliver on those dates.
- Basic and Standard packages are available Monday to Thursday. The Weekend package covers Friday to Sunday. The Business package covers 7 consecutive days.
2. Payment
- Online payment is available by card or Apple Pay. You can also pay by Botim or e& money.
- Payments are processed under our operating company's name, so your statement will show Afro Melanin.
- For Botim and e& money, include your booking reference and send us the payment screenshot on WhatsApp. Your booking is confirmed once we verify the payment.
3. AED 200 damage deposit
- The AED 200 deposit is compulsory and must be paid together with the rental. Bookings cannot be confirmed without it.
- The deposit covers any damage to, or loss of, the booth and its parts while it is at your premises or in your care, from delivery until collection.
- If the booth is returned complete and undamaged, the full AED 200 is refunded to you after the rental.
- If anything is damaged or missing, for example a lost remote control, a missing or damaged battery, or a broken or cut cable, the deposit becomes non-refundable and is used to repair or replace the damaged item.
- If the cost of the damage exceeds AED 200, we may ask you to pay the difference.
4. Operator & setup (AED 100 per day)
- Operator & setup costs AED 100 per day. Choosing it when you book covers the first day.
- Each operator day means a member of our team comes to your venue, sets up the booth, tests it and makes sure it is working properly, and shows your team how to use it.
- The operator is not required to stay for your event. Once the booth is set up and working, they may leave. Any additional time they choose to stay is at their discretion and is not guaranteed.
- After setup, the booth can be run by your own staff, ushers or guests. You are responsible for its safe use for the rest of the rental.
- The operator will return at the end of the rental to collect the booth.
- For multi-day rentals (Weekend or Business), extra operator days are charged at AED 100 per day and must be arranged with us in advance, subject to availability.
⚠️ No operator chosen? The booth travels folded down and must be assembled on arrival. If you do not book Operator & setup, we cannot guarantee that someone will be available to set up the booth at your premises. You will be responsible for setting it up and operating it yourself, following the instructions provided.
5. Delivery
- Delivery is not included in the package price.
- Delivery and collection are carried out by a third-party transport provider. Charges depend on your location and are set by that provider; we have no control over them.
- We confirm the delivery charge with you when we approve your request. You may instead collect and return the booth yourself.
- We are not responsible for delays caused by the third-party provider, traffic or venue access, but we will do our best to help.
6. Use of the booth
- Guests record on their own phones by placing them in the spinning arm. Phones are placed at the owner's own risk; we are not responsible for loss of or damage to personal devices.
- Follow the platform's weight and capacity guidance. Do not let children use the booth unsupervised.
- The booth must be used on flat, dry ground near a power socket, and kept away from water, sand and rain.
- You are responsible for the booth from delivery until collection.
7. Cancellations & changes
- Cancel more than 24 hours before your event for a refund, minus payment processing fees.
- Cancellations within 24 hours of the event are non-refundable.
- To change your dates, message us on WhatsApp as early as possible. Changes are subject to availability.